Client Terms and Conditions

Introduction

Welcome to Joy’s Sitters LLC. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Accessing our services constitutes acceptance of these terms. If you do not agree with any part of these terms, please refrain from using our services.

Services Provided

Joy’s Sitters LLC offers a range of childcare solutions, including:

  • On-demand sitting and babysitting services tailored to meet family needs.

  • Consistent childcare services for families seeking regular, ongoing care.

  • Overnight care services, providing peace of mind for parents needing overnight assistance.

  • Hotel childcare services, offering trusted care for families traveling or staying in hotels.

  • Snag a Sitter service for current Joy’s Sitters families only, providing the opportunity to transition a sitter into a permanent caregiver role.

While we make every effort to accommodate specific client requests, we do not guarantee that any particular sitter will be available for every booking.

Eligibility

You must be at least 18 years old to use our services. By utilizing our services, you confirm that you meet this age requirement.

User Accounts

To access certain features, you may be required to create an account with us. You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account. Please notify us immediately of any unauthorized use of your account.

Payment Terms

Non-Members: Pay a $30 agency booking fee for each booking and $25/hour for sitting and babysitting services.
Members: Pay a flat $25/hour for sitting and babysitting services with no additional agency booking fee.

Snag a Sitter (Current Families Only):

  • A one-time flat fee of $2,500 is required to finalize a sitter as your permanent caregiver.

  • $250 of this fee is gifted directly to the sitter as a thank-you and congratulations from Joy’s Sitters.

  • Families must sign the Family-Agency Agreement prior to payment.

  • Once paid, the sitter becomes your direct employee. You are responsible for salary, scheduling, and employment compliance.

  • You will also receive a complimentary Annual Membership (valued at $1,800) for access to on-demand backup care.

90-Day Credit Promise: If the arrangement with your chosen sitter does not work out within the first 90 days, Joy’s Sitters will issue a $1,000 credit toward a future Snag a Sitter fee for another sitter you select. The complimentary Annual Membership remains valid and active.

All prices are listed in USD and are subject to change. Accepted forms of payment include debit/credit cards and Zelle. 

Refund and Cancellation Policy

Standard Sitting/Babysitting Bookings:
Once you’ve confirmed your sitter, the following cancellation policy applies:

  • Cancel 24 hours or more before the scheduled start time: Full refund of the service amount.

  • Cancel less than 24 hours before the scheduled start time: Charged 50% of the total service.

  • Cancel 1 hour or less before the scheduled start time or No Call/No Show: Charged 100% of the total service.

Please note: The agency booking fee is non-refundable.

If your confirmed sitter cancels and Joy’s Sitters is unable to provide a replacement before the scheduled start time, you will receive a full refund of both the service and booking fee.

Memberships: All memberships are non-refundable. Members may cancel their membership at any time; however, all membership benefits will cease immediately upon cancellation.

Snag a Sitter:
The $2,500 Snag a Sitter fee is non-refundable. In the event the permanent arrangement does not work out within 90 days, you are eligible for a $1,000 credit toward your next Snag a Sitter placement. This credit is valid only for current families and must be used within six months.

Intellectual Property

All content on our website and within our services, including text, graphics, logos, and images, is the property of Joy’s Sitters LLC and is protected by copyright and intellectual property laws.

Limitation of Liability

To the fullest extent permitted by law, Joy’s Sitters LLC shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services. Joy’s Sitters LLC is not responsible for any misconduct, negligence, or issues caused by the sitter. You acknowledge that Joy’s Sitters LLC disclaims liability for any actions or omissions by the sitter and agree to hold Joy’s Sitters LLC harmless from any claims, damages, or liabilities arising from their conduct.

Indemnification

You agree to indemnify and hold Joy’s Sitters LLC harmless from any claims, losses, liabilities, or expenses arising from your use of our services or violation of these terms.

Confidentiality

Joy’s Sitters LLC is committed to protecting your personal information, which will be used solely for providing services and will not be sold to third parties. Additionally, any information you obtain about our sitters may only be used for contacting them while they are providing care for your child(ren) and must remain confidential.

Modifications to Terms

Joy’s Sitters LLC reserves the right to modify these terms at any time. Changes will be posted on our website, and you will be notified by email. Continued use of our services after such changes constitutes acceptance of the new terms.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Georgia. Any disputes arising from this Agreement will be subject to the exclusive jurisdiction of the courts in Atlanta, Georgia.

Contact Information

For questions about these terms, please contact us at:
📧 info@joyssitters.com
📞 (404) 626-0546