Prices, Fees, & Cancellation Policy

Pricing & Fees

 Requirement: 3-hour minimum

Agency Booking Fee: $30

On-Demand Sitter Prices
1-4 Children US$25/hr
Overnight Care US$25/hr Plus $100 Fee
Holidays US$35/hr
Driving US$0.67/mile after 10 mi.

*For overnight care, sleep hours are not charged at the hourly rate.

Overnight Care Hours Example:

  • Sleep Hours are the hours between 10:00 PM and 6:00 AM, billed at a flat fee.

Pricing Example:

A member books a sitter from 8:00 PM–7:00 AM.

Wake Hours:

  • 8:00 PM–10:00 PM (2 hours): $25/hour x 2 = $50.
  • 6:00 AM–7:00 AM (1 hour): $25/hour x 1 = $25. 

Sleep Hours:

  • 10:00 PM–6:00 AM (flat fee): $100.

Total Cost: $50 (wake) + $100 (sleep) + $25 (wake) = $175.

Visit our FAQs Page for more detailed info.

 

Refund & Cancellation Policy

 

  1. Standard Sitting/Babysitting Bookings:
    Once you’ve confirmed your sitter, the following cancellation policy applies:

    • Cancel 24 hours or more before the scheduled start time: Full refund of the service amount.

    • Cancel less than 24 hours before the scheduled start time: Charged 50% of the total service.

    • Cancel 1 hour or less before the scheduled start time or No Call/No Show: Charged 100% of the total service.

    Please note: The agency booking fee is non-refundable.

    If your confirmed sitter cancels and Joy’s Sitters is unable to provide a replacement before the scheduled start time, you will receive a full refund of both the service and booking fee.

Definitions:

  • Booking Fee: The agency’s non-refundable fee for arranging sitter services.

  • Service: The payment for the hours the sitter is scheduled to provide care.

By booking with Joy’s Sitters, clients acknowledge and agree to this cancellation and refund policy.

Holidays Include:

-New Years Day

-Memorial Day

-Labor Day

-Martin Luther King Day

-Easter Sunday

-Juneteenth

-Fourth of July

-Thanksgiving Day

-Christmas Day

 

Note: 

  • All additional fees and charges are paid directly to your confirmed sitter.

  • All sitters receive a $25 hourly rate for their time.

  • All Non-Member/"Pay-As-You-Go" bookings incur a $30 booking fee, which goes directly to the agency.