Refund & Cancellation Policy

  • Cancellations Made 24 Hours or More Before the Scheduled Start Time:

    • Clients will receive a full refund of the service fee.

    • The booking fee is non-refundable.

  • Cancellations Made Less Than 24 Hours Before the Scheduled Start Time:

    • Clients will be charged 50% of the service fee.

    • The booking fee is non-refundable.

  • Cancellations Made 1 Hour or Less Before the Scheduled Start Time or No Call/No Show:

    • Clients will be charged 100% of the service fee.

    • The booking fee is non-refundable.

  • Sitter Cancellations:

    • If the assigned sitter cancels and Joy’s Sitters is unable to provide a replacement sitter at least 30 minutes before the scheduled start time, clients will receive a full refund of both the booking fee and the service fee.

  • Memberships:

    • All memberships are non-refundable. Members may cancel their membership at any time, and upon cancellation, all membership benefits will cease immediately.

Definitions:

  • Booking Fee: The agency’s non-refundable fee for arranging sitter services.

  • Service: The payment for the hours the sitter is scheduled to provide care.

By booking with Joy’s Sitters, clients acknowledge and agree to this cancellation and refund policy.