Refund & Cancellation Policy
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Cancellations Made 24 Hours or More Before the Scheduled Start Time:
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Clients will receive a full refund of the service fee.
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The booking fee is non-refundable.
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Cancellations Made Less Than 24 Hours Before the Scheduled Start Time:
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Clients will be charged 50% of the service fee.
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The booking fee is non-refundable.
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Cancellations Made 1 Hour or Less Before the Scheduled Start Time or No Call/No Show:
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Clients will be charged 100% of the service fee.
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The booking fee is non-refundable.
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Sitter Cancellations:
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If the assigned sitter cancels and Joy’s Sitters is unable to provide a replacement sitter at least 30 minutes before the scheduled start time, clients will receive a full refund of both the booking fee and the service fee.
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Memberships:
- All memberships are non-refundable. Members may cancel their membership at any time, and upon cancellation, all membership benefits will cease immediately.
Definitions:
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Booking Fee: The agency’s non-refundable fee for arranging sitter services.
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Service: The payment for the hours the sitter is scheduled to provide care.
By booking with Joy’s Sitters, clients acknowledge and agree to this cancellation and refund policy.